What’s New in AVA

From a completely refreshed call history to smarter receptionist setup and a brand-new AI Copilot, this update is packed with improvements that make AVA faster, clearer, and easier to use.

Here’s what’s new:

Call History Refresh

Keeping track of conversations is now easier than ever. The call history section has been redesigned to give you clearer insights and faster navigation:

• A new sortable table, defaulting to most recent calls

• Show/hide columns, with your preferences saved automatically

• Smarter filters to drill down on what matters

• A redesigned drawer that separates Call Summary (with recordings) and Call Details

This update makes it much easier to review past interactions, spot trends, and pull the information you need at a glance.

Receptionist Agent Updates

We’ve simplified the setup process to remove confusion and reduce friction:

• Mandatory fields are now highlighted more clearly

• Outdated instructional text has been cleaned up

These changes make configuring receptionist agents more intuitive, so you can get agents live with less back-and-forth.

AI Copilot for Inbound Agents

Say hello to Copilot, your new assistant for agent setup. Available on newly created Inbound Receptionists, Copilot lets you simply speak naturally to a virtual agent, and it will auto-fill fields like greetings and openers.

It’s a faster way to get started, especially if you’re in a hurry, while still giving you the flexibility to refine the details later.

Stripe Connect Improvements

Payment setup is now more flexible:

• You can reset and change your country selection during setup

• The “lock-in” issue that previously blocked users has been resolved

This ensures a smoother experience when onboarding with Stripe Connect.

Bug Fixes & Quality Improvements

Alongside these features, we’ve made a number of under-the-hood improvements:

• Faster, more responsive UI across the platform

• More reliable agent setup and campaign management

• Accent stability fix: Marissa’s accent now remains consistent during calls

• General fixes across account management, campaign data fetching, calendar links, reporting, Smart Actions, and call history accuracy

• White-label improvements: backwards compatibility and upgraded UI for automated payments
  
  

  Final Thoughts

This release is focused on clarity, usability, and reliability. From a cleaner call history to faster agent setup, AVA is now smoother and more intuitive than ever.

More improvements are already in the pipeline — stay tuned! 🚀